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If you have a past
due amount that is not paid, the following steps will take place:
Twenty days after the
due date: we will mail you a "Reminder Notice" requesting
payment. Please either pay the past due portion of the bill or call us at
(303) 651-8664 to make an arrangement for payment.
Twenty-seven days
after the due date: A "Pink Tag" notice will be printed and subsequently mailed to you and
your account will be charged a $12 fee. Payment or a satisfactory
arrangement is necessary to avoid interruption to your utility service.
Thirty-seven days
after the due date: Your electric power will be shut off until your bill is
paid. Charges to reconnect electric service will apply.
Please avoid this
inconvenience to you by calling us if you are having difficulty making a
payment and work out a payment arrangement with a Customer Service
Representative. We are willing to work with you to get your bill paid.
Past Due Amounts on
Commercial Service
Commercial accounts
that are past due follow the same schedule for late notices as the
residential accounts (see
above), with the following exception:
If your deposit is a
30-day usage deposit instead of a 90-day usage deposit, your payment must
be received on the due date of the bill. If not received, a "Pink
Tag" will be printed 3 days after the due date and you will receive a
call requesting payment. If payment is not made within, 7 days after the
due date, the service may be discontinued and your deposit may be applied
to cover the past due amount. Another deposit and payment of any balance
will be required before service is restored.
For additional
information about commercial deposits, please call Customer Service at
(303) 651-8664.
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